Shipping policy

Shipping Policy

Effective Date: July 19, 2026

Thank you for supporting The Vault Foundation, Inc. Every purchase helps us continue our mission of serving veterans, active-duty military, first responders, and communities in need.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received.
Orders placed on weekends or holidays will be processed on the next business day.
During special campaigns, product launches, raffles, or holiday seasons, processing times may be slightly longer.

Shipping Methods

We currently ship throughout the United States using trusted carriers such as:

USPS
UPS
FedEx

Shipping options and estimated delivery times will be displayed during checkout.

Delivery Times

Estimated delivery after your order has shipped:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on:

Package weight
Package dimensions
Shipping destination
Selected shipping service

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

The Vault Foundation is not responsible for delays caused by shipping carriers, weather events, or other circumstances outside our control.

If your package appears lost or significantly delayed, please contact us and we will gladly assist you in working with the carrier.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Additional shipping charges may apply.
We cannot guarantee package recovery once it has been shipped.

Please contact us immediately if you notice an error after placing your order.

Damaged Items

If your order arrives damaged:

Take photos of the package and damaged item(s).
Contact us within 7 days of delivery.
Include your order number and photos so we can resolve the issue promptly.

International Shipping

International shipping may be available on select items. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability or fulfillment locations. If this occurs, you will receive tracking information for each shipment.

Fundraising Merchandise

Many items sold through our store are part of our fundraising efforts. By purchasing from The Vault Foundation, you are helping support programs benefiting veterans, military personnel, first responders, and community outreach initiatives.